Cancellation
Cancellation and Refund Policy
Thank you for choosing serving-souls.org. We strive to provide excellent services and experiences. However, we understand that circumstances may arise where you need to cancel a donation, participation in a program, or request a refund. This policy outlines the procedures and guidelines for cancellations and refunds.
Donation Cancellation:
If you wish to cancel a donation, please contact our customer support team at servingsouls244@gmail.com/+91 8919283884 within 2 Business Days from the date of donation.
Donations that have been processed and acknowledged may not be eligible for cancellation.
Program Participation Cancellation:
To cancel your participation in a program or event, contact our customer support team at servingsouls244@gmail.com/+91 8919283884 before 24 hours of the proposed event.
Cancellations made after the cancellation deadline may not be eligible for a refund, and you may be subject to a cancellation fee.
Refund Eligibility:
Refund eligibility varies based on the type of service or transaction. Please refer to the specific program/event details for refund eligibility.
Refunds may be subject to processing fees, administrative charges, or cancellation fees.
Refund Process:
To request a refund, please contact our customer support team at servingsouls244@gmail.com/+91 8919283884.
Refund requests must include the transaction details and the reason for the refund request.
Refund processing times may vary and are subject to bank processing times.
Exceptions:
Donations made to serving-souls.org are typically non-refundable, as they directly support our charitable initiatives. However, if there is a discrepancy in the donation amount or if the donation was made in error, please contact us for resolution.
Event Cancellations by serving-souls.org: In the event that serving-souls.org cancels a program, event, or service, registered participants will be notified promptly, and applicable refunds will be processed according to the refund policy.
Contact Us: For any questions or concerns regarding cancellations and refunds, please contact our customer support team at servingsouls244@gmail.com/+91 8919283884.
Please note that this policy is subject to change, and the terms outlined above apply to transactions made after the effective date of the policy. Your satisfaction and trust are important to us, and we appreciate your understanding of our cancellation and refund procedures.